Question 1

What does it mean that RELANSA is an 'exclusive representative'?

Accepted Answer

It means we are the manufacturer's official channel in Venezuela. When you contact us, your inquiry goes straight to the factory — with original drawings, product engineers and OEM pricing — without intermediaries inflating cost or distorting the requirement.

Question 2

How do I know the spare part I receive is original?

Accepted Answer

Because it comes from the factory, with a quality dossier, complete document traceability and, where applicable, pre-shipment inspection. Our TRACE International certification audits exactly that: every link in the chain is transparent.

Question 3

Do you work with private companies or only the public sector?

Accepted Answer

Both. Our portfolio includes public companies (SIDOR, Pequiven, CVG, Corpoelec) and private firms in food, beverage, transport and manufacturing. The service standard is the same.

Question 4

How long does a typical supply from Europe take?

Accepted Answer

It depends on the equipment: a catalog spare may take weeks; custom-built equipment (such as high-pressure valves or sinter cars), several months of fabrication plus logistics. What matters: we commit to a date from the quotation and manage it end to end.

Question 5

What is TRACE certification and why does it matter?

Accepted Answer

TRACE International is the global anti-bribery compliance standard for commercial intermediaries. Being certified means German, Swiss or Canadian manufacturers can work with us while meeting their own integrity rules — and you get an auditable supply chain.

Question 6

Do you serve plants outside Caracas and Puerto Ordaz?

Accepted Answer

Yes — the entire national territory. Caracas coordinates the factory relationships; Puerto Ordaz is our operating front in Guayana. From there we cover from Paraguaná to the country's east.

Question 7

My equipment is from a brand not on your list. Can you help?

Accepted Answer

Probably yes. Through our procurement alliance with thenex (AEO certified) and NLM Corp we manage purchases with international manufacturers beyond our principals — as we did with the Siemens Energy circuit breakers for special furnaces.

Question 8

Do you inspect equipment out of warranty or fitted with non-original parts?

Accepted Answer

Yes. Much of the installed base we serve has decades of service — coke systems since 1982, Voith transmissions from the 1970s — and sometimes third-party maintenance. We survey the real condition of the equipment on site, using the manufacturer's protocol, and manage with the factory original spares, overhaul kits and, when needed, an OEM field technician. What we don't do is certify non-original parts.

Question 9

How do I start an inquiry?

Accepted Answer

Write to us through the contact form or directly to the area manager (emails are on the Contact page). Describe the equipment, brand and problem. An engineer — not a call center — answers.

What everyone asks before calling.