// SERVICES
REL-05
More than representing: executing.
Six service lines covering the full cycle: from first contact with the factory to decades of after-sales support.
01
Exclusive technical representation
We are the eyes, voice and hands of 13+ European and North American manufacturers in Venezuela. Direct access to original drawings, factory engineers and OEM pricing.
- —Official manufacturer channel
- —Local quoting and negotiation
- —Support in Spanish, German backing
02
OEM spare parts supply
The right part, original, certified. When a kiln or shiploader stops, every hour costs — and a counterfeit part costs more.
- —Certified original components
- —Complete import management
- —Per-plant equipment history
03
Engineering, supervision & commissioning
From diagnosis to load testing. We coordinate heavy mechanics, electrical and instrumentation alongside factory technicians — as in the CVG Bauxilum reclaimer rehabilitation.
- —Technical assessment and diagnosis
- —Erection supervision
- —Commissioning and testing
04
Technical services & audits
We don't just take part in building plants: we keep them running. Four specialties, each backed by its manufacturer and with documented cases in Venezuela.
- —POLSCAN® — hot kiln alignment
- —Voith hydrodynamic transmission inspection
- —Metal 7 roller screen inspection
- —FAM material handling system inspection
05
International procurement & logistics
With thenex (AEO certified) and our TRACE certification, we move equipment and parts from any origin with full compliance. Auditable transparency end to end.
- —TRACE International certification
- —AEO channel with thenex
- —Project cargo logistics
06
After-sales support & operational continuity
The sale is the beginning. Decades later we're still there: Morón's ammonia plant runs on valves we've backed since before its 2013 startup; the Amuay (1982) and Cardón (1996) coke systems have their original-spares channel in FAM and RELANSA; and over 75 Voith transmissions at thermal plants and Bauxilum receive local inspection and OEM support.
- —Scheduled field inspections
- —Capacity recovery plans
- —Local response, factory backing
// TECHNICAL SERVICES & AUDITS
FIG. 04
01
POLSCAN® and rotary kilns · thyssenkrupp Polysius
Polysius' exclusive technology that measures kiln geometry hot, in full operation: alignment, eccentricity and shell deformation, leveling and settlement, condition of support rollers and tires. It avoids unnecessary stops and extends refractory and mechanical life. Complemented by comprehensive plant audits, girth gear and pinion measurement and supervision of critical component installation.
02
Hydrodynamic transmissions · Voith Turbo
On-site inspection of starting-package torque converters and variable-fill couplings: vibration analysis, infrared thermography, oil parameters and ISO 4406 sampling, scoop tube, overrunning clutch, instrumentation and laser alignment. OEM-format report and factory support management (overhaul kits, Technical Field Advisor).
03
Roller screens · Metal 7
Technical visit to pellet plants: roller gap measured at three points, profile and wear, cracks and bowing with non-destructive testing, bearings and pillow blocks, shaft alignment, chains and sprockets, scrapers, frame and anchor bolts. A miscalibrated gap changes the pellet that enters the kiln.
04
Material handling · FAM (BEUMER Group)
On-site survey of stackers, reclaimers, cranes, crusher cars, conveyors and shiploaders: drives, chains, gearboxes, brakes and belts, with original spares specified through FAM as technological heir of thyssenkrupp Fördertechnik, Robins and PWH.
// HOW IT ARRIVES
From a workshop in Germany to your plant yard in Matanzas. Labeled, audited, intact.
ORIGIN: GERMANY → PUERTO ORDAZ // THENEX AEO CHANNEL
// THE RELANSA PROCESS
01 / 06 — SPECIFICATION
Your plant defines the problem
A RELANSA engineer captures the requirement on site: equipment, condition, criticality, shutdown window. No intermediaries lost in translation.
DELIVERABLE
DATA SHEET + TECHNICAL SCOPE
OWNER
RELANSA — CCS / PZO